1. Please use the original accessories we provide (cables and charger). USB 3.0 A Male to USB Type C cable does not support video signal transmission.
2. Please plug in the wall charger to Type-C port for power supply and wait for the screen displays “no signal”, then plug in the USB-C cable to another Type-C port or HDMI cable to HDMI port for video signal transmission.
3. For single USB-C connection for power and display, the Type-C port of some devices such as HP Elitebook, Acer Aspire does not support video output and only supports charging. Please contact us to help you confirm if your device supports.
4. Please set the display mode to Extend in Windows.
5. Connect the monitor to other devices to check if the monitor can work well with other devices.
6. Please contact us for help (support@caperavetech.com)
A (mini) DP to HDMI adapter is required to connect the monitor to your device.
1. Flashing or continuously restarting is usually caused by not enough power supply.
2. If the monitor and your device are connected by single USB-C cable, some laptops and phones cannot provide enough power supply for this monitor. Please plug in wall charger to Type-C port of monitor for enough power supply.
The USB Type C to USB 3.0 A Male cable can only be used for power supply. This cable does not support video transmission.
1. Phones may not be able to provide enough power supply for the monitor, please plug in the wall charger to Type-C port, then connect phone to another Type-C port by USB-C cable.
2. The Type-C port of some phones does not support display and only supports charging. For example, the Type-C port of Google phones like Pixel does not support video output. An Android to HDTV cable is required to mirror the screen.
1. Please refer to Page 19 for instruction.
2. Please contact us for help (support@caperavetech.com)
Yes. A Lightning to HDMI adapter is required for iPhone to work with the monitor.
Yes. If the port of iPad is Type-C port, the monitor will work well with iPad by single USB-C cable. But for iPad with lightning, a lightning to HDMI adapter is required to work with the monitor.
When the monitor is powered by a separate power supply, it saves all settings automatically. However, when using a single USB-C connection for both power and display, the monitor enters power saving mode and cannot save brightness and volume settings. It resets them to the default value of 50% every time it enters power saving mode.